Job Description

Maxime’s is a private member’s club by entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City.

We are seeking a polished, attentive, and service-oriented Cloakroom Attendant to join our Reception team. Reporting to the Reception Manager, the Cloakroom Attendant plays an essential role in creating a seamless arrival and departure experience for members and guests by providing coat check and personal item management services with professionalism, discretion, and warmth.

What We Offer:

• Comprehensive Benefits Plan — medical, dental, vision & life insurance
• Generous Paid Time Off — significant vacation days & personal days
• 401(k) Retirement Savings Plan with Company Match
• Pre-Tax Commuter Benefits
• Work-Life & Wellness Platform
• Retail, Restaurant & Activities Discounts
• Freshly Prepared Staff Meal on each shift
• Uniform & Dry Cleaning Provided
• And more exclusive perks!

What We're Looking For:

The essential functions include, but are not limited to the following and may change or be adjusted at any time:

• Greet members and guests warmly upon arrival and departure.
• Receive, tag, store, and retrieve coats, bags, umbrellas, and other personal belongings with care and accuracy.
• Maintain an organized cloakroom system to ensure efficient item retrieval.
• Provide prompt and courteous service during peak service periods.
• Assist guests with personal belongings and special requests whenever possible.
• Support the Reception and Host teams in delivering a seamless member experience.
• Maintain accurate records of checked items and lost-and-found inventory.
• Ensure the cloakroom area remains clean, secure, and organized at all times.
• Handle guest property with discretion, professionalism, and attention to detail.
• Immediately report any security concerns, damaged items, or unusual incidents to management.
• Uphold club standards, policies, and service expectations.
• Complete additional duties as assigned by management.

Cloakroom Standards

• Ensure all storage areas are maintained in a clean and orderly condition.
• Monitor cloakroom organization throughout service to maximize efficiency.
• Maintain a professional appearance and welcoming presence at all times.
• Assist in creating a comfortable and memorable experience for members and guests.

Minimum Qualifications (Education, Experience, Skills)

• 1 year of hospitality, luxury retail, hotel, or customer-facing experience preferred.
• Strong attention to detail and organizational skills.
• Friendly, professional, and service-driven demeanor.
• Ability to remain calm and efficient in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Reliable, trustworthy, and able to handle guests' personal belongings with care and discretion.

What You'll Be Doing:

You'll be part of a dedicated Reception team committed to delivering exceptional service and hospitality. This is an excellent opportunity for an individual who takes pride in creating memorable guest experiences and wants to grow their career within one of New York City's most prestigious private members' clubs.

This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities. 

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