Job DescriptionResponsibilities include but are not limited to:Oversee the performance, growth and sales efforts of 15-17 retail branch locations within an assigned region.Coach and develop a team of Branch Managers to drive consistent performance and operational excellence across all branches.Build and maintain a high-performing culture focused on accountability, associate engagement, recognition and continuous improvement.Ensure branch associates are actively engaged in Small Business and Consumer deposit growth activities, including lead execution, proactive outreach, and community engagement.Closely monitor sales metrics (productivity, deposit growth, client acquisition, cross sell performance, and revenue growth) and take action to sustain or improve results.Conduct regular branch visits to observe behaviors, coach leaders, and support development of branch associates to enhance customer engagement, satisfaction, retention, and wallet share growth.Support swift remediation of customer concerns, ensuring issues are resolved effectively and professionally.Assist Branch Manager in developing and maintaining centers of influence to increase quality referrals and build robust consumer, mortgage, and SMB loan and deposit pipelines.Establish and manage branch to branch objectives, goals, and detailed sales/service action plans necessary for achieving regional performance targetsProvide leadership, training, coaching, direction, and succession planning for all associates within the region.Promote a customer centric culture across all branches, ensuring exceptional experiences that exceed client expectations.Control expenses and attrition while maximizing revenue opportunities throughout the region.Prepare and conduct performance evaluations for Branch Managers and review evaluations for branch associates, including salary recommendations.Lead the recruiting and hiring of branch associates; identify and develop high potential talent.Ensure the region meets all Community Reinvestment Act (CRA) service obligations.Strengthen collaboration and alignment across business lines to support holistic client financial needs and maximize market opportunity.Job RequirementsRequired Skills:Ability to prioritize, organize, and delegate and follow up on assignments.Ability to clearly verbalize and present information to customers, prospects, staff, etc.Ability to direct and guide staff and all related parties to accomplish objectives.Ability to respond to common inquiries/complaints from customers, regulatory agencies, or members of the business.Ability to effectively present information to top management, public groups, and/or boards of directors.Must have good verbal, written and interpersonal communication skills.Basic PC skills including Microsoft Word, Excel.Required Experience:High School Diploma or GED equivalent and minimum of 7 years of experience in Branch Management / related managerial experience with heavy emphasis on business clientele.Demonstrated prior experience in business-to-business sales and sales management.Preferred Experience:Bachelor's Degree.FIS/IBS (Integrated Banking Solutions).Job DetailsJob Type: Full-timeCategory: Branch Banking/RetailSalaried: Salaried
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